19 septiembre, 2017

FAQ – Frequently Asked Questions

Below are some commonly asked questions regarding our business. If you have a question that is not listed below, feel free send us a message and we will respond to you as soon as possible.


  • Is your company licensed?

Yes, absolutely. We have fulfilled all the requirements of law. Also we are insured and bonded, and our cleaner are verified professional and background checked. so you can feel calm and safe.

  • Do I have to be there when the cleaners arrive?

This is a customer choice, you can be at home while we clean. But for those customers who are not at home or want to not be, we can agree to establish how we treat your home.

  • How long does a cleaning take?

Usually and based on the amount of bedrooms and bathrooms in your home, we take and average of 45 minutes to 1 hour per room depending on how tough and messy the job could be.

  •  Do you take credit cards?

Yes. We accept cash, check, debit card or credit card. Also our cleaners have a point of sale, so if you want to, we can processing the payment before or after your cleaning service. Payment is due at the conclusion of our visit.

  •  Do you provide a warranty?

If you are not satisfied with our work, please email us the same day. We will dispatch a team at the earliest convenience to re-clean the area of concern.

  •  Will you remind us prior to your visit?

If you wish, we can email you or text you the night before to remind you. We typically do that for our new customers until our visits become part of their routine and it becomes unnecessary.

  •  Who supplies the cleaning products?

Most of our customers prefer us using our standard products as it is convenient and cost effective for them. But If you wish, we would be pleased to use your own preferred supplies.

  •  What if I wish to cancel my cleaning appointment?

We know that sometimes situations happen, if you want to cancel or reschedule your appointment, if possible for you to let us know at least 24 hours before the appointment. We have a CANCELATION POLICY: We do charge 40 $ if you cancel or reschedule the cleaning with than 24 hours notice, this policy reimburses homekeepers for bloking off their schedule for you. There are no penalties or fees for canceling your appointment of the 24 hour window.

  • How many people will be cleaning my house?

Usually we have teams of one or two cleaners, but it may vary depending on availability.

  • What if I have pets? Do I have to secure them during cleaning?

Most of our workers are dog and cat friendly, however, please inform us if you have pet(s) prior to our arrival.

  •  Am I required to pay tips to the cleaners?

Our cleaners appreciate gratuities, of course is not a requirement. But if you wish to tip them, of course you can do it, they will appreciate it.